Halton Children's Aid Society

**Society Response to COVID-19 (updated April 1, 2021)

At the Halton Children’s Aid Society (Society) the health and safety of our children, youth, staff, resource providers and volunteers remains our top priority and we continue to take a proactive approach to protect those we serve. We want to do our part to continue to limit the spread of infection and ensure we are able to meet the needs of the community we serve.

In response to the evolving COVID-19 situation, the Province of Ontario has identified children’s aid societies as an essential service; therefore,

**Please be assured the public can continue to access child protection services 24 hours a day,
7 days a week at 905.333.4441 or 866.607.6547 (KIDS)**

Our Burlington office is open from 8:30 am to 4:30 pm daily. Our Milton Office is open for family visits; however, visits are by appointment only, which has been extended to August 31, 2021. We ask that you call our offices to report information or schedule an appointment to meet with us. You can reach us 24/7 at 905.333.4441 or 866.607.KIDS (5437).

We have a Moving Forward and Business Continuity Plan in place and we actively monitor the situation and respond as required. Effective March 16, 2020, practice guidelines were put in place for all Society operations and those guidelines were revised effective April 1, 2021.

  • All clients will be screened before staff meet with them. Client screening questions will be asked at the point of intake screening and by all workers who are conducting in-person meetings with clients.
  • We have renovated our front lobby and visit rooms to serve you better and to ensure the health and safety of visitors and staff.
  • The majority of our staff are working remotely and we have implemented virtual meeting technology to ensure social distancing practices are followed. In addition, large group training and meetings have been temporarily suspended or are taking place virtually.
  • Staff, volunteers and resource providers have been asked not to attend the office unless they have an appointment and to notify the Society if they, or any person who resides with them, have any symptoms of illness or if someone living in their household has been advised to self-isolate by a health professional.
  • Resource providers have been asked to notify the Society with information about all planned travel activities for children and youth in our care up until August 31, 2021. We expect that all government travel advisories be followed.
  • All youth programming is taking place virtually.
  • Volunteer Mentors, who wish to do so, are able to meet outdoors with Mentees while wearing masks.
  • Our volunteer drives program was re-instated September 23, 2020 on a priority basis.
  • We have created a centralized reporting system for all absences, potential illness notifications and pandemic related inquiries.
  • We have enhanced our daily cleaning schedules and disinfecting of our buildings is taking place.
  • We have increased the number of hand sanitizing stations and implemented best practices with respect to hand washing and routine practices.
  • We have comprehensive Personal Protective Equipment (PPE) procedures in place and PPE is available for all staff, volunteers, service recipients and visitors to the Society.
  • We will continue to adjust and re-calibrate our plans as required and appreciate your support.

The Halton Children’s Aid Society is committed to continually monitoring and updating our plans so that we are responsive to the evolving environment.

For more information on COVID-19, we encourage you to stay informed by regularly visiting the Halton Region Public Health website at www.halton.ca/coronavirus.

If you have concerns about a child call:


Click here for more information on reporting abuse.

Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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