**Society Response to COVID-19 (updated September 8, 2020)

At the Halton Children’s Aid Society (Society) the health and safety of our children, youth, staff, resource providers and volunteers remains our top priority and we continue to take a proactive approach to protect those we serve. We want to do our part to continue to limit the spread of infection and ensure we are able to meet the needs of the community we serve.

In response to the evolving COVID-19 situation, the Province of Ontario has identified children’s aid societies as an essential service; therefore,

**Please be assured the public can continue to access child protection services 24 hours a day, 7 days a week at 905.333.4441 or 866.607.6547 (KIDS)**

While our Milton office is closed to the public until further notice, our Burlington office is open from 12:30 pm to 4:30 pm daily; however, visits are by appointment only. We ask that you call our offices to report information or schedule an appointment to meet with us. You can reach us 24/7 at 905.333.4441 or 866.607.KIDS (5437).

We have a Pandemic Plan and Business Continuity Plan in place and we are actively monitoring the situation and responding as required. Effective March 16, 2020, the following practice guidelines were put in place for all Society operations and were revised effective September 8, 2020.

  • All clients will be screened before staff meet with them. Client screening questions will be asked at the point of intake screening and by all workers who are conducting in-person meetings with clients.
  • The majority of our staff are working remotely and we have implemented virtual meeting technology to ensure social distancing practices are followed. In addition, large group training and meetings have been temporarily suspended.
  • Staff, volunteers and resource providers have been asked not to attend the office unless they have an appointment and to notify the Society if they, or any person who resides with them, have any symptoms of illness or if someone living in their household has been advised to self-isolate by a health professional.
  • Resource providers have been asked to notify the Society with information about all planned travel activities for children and youth in our care up until December 31, 2020. Travel outside of Canada is not permitted for children and youth in care.
  • Virtual youth programming is taking place.
  • Our volunteer drives program will be re-instated, on a priority basis, starting September 23, 2020.
  • We have created a centralized reporting system for all absences, potential illness notifications and pandemic related inquiries.
  • Our cleaning company has been contacted to ensure that enhanced cleaning and disinfecting of our buildings is taking place.
  • We have increased the number of hand sanitizing stations and implemented best practices with respect to hand washing and routine practices.
  • We will continue to adjust and re-calibrate our plans as required and appreciate your support.

The Halton Children’s Aid Society is committed to continually monitoring and updating our plans so that we are responsive to the evolving environment.

For more information on COVID-19, we encourage you to stay informed by regularly visiting the Halton Region Public Health website at

If you have concerns about a child call:


Click here for more information on reporting abuse.

Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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