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Improvements to Call Answering for After Hours Calls to Halton Children’s Aid Society

Starting 4:30 pm, Monday, April 15, 2019

Please be advised of planned changes to our After Hours Service. Our agency is one of eight Children’s Aid Societies/Child and Family Service agencies in Ontario participating in a six-month pilot to have our calls answered by a Shared Service After Hours Team at the Children’s Aid Society of Toronto (CAST). The goal of the change is to create consistency, efficiency and to improve service and safety to children and youth.

You will still be able to call the same number (905.333.4441 / 1.866.607.KIDS) to make your reports after hours for the Halton Children’s Aid Society. The call will be answered directly by a CAST After Hours worker, who will record the information and send it along to our agency for follow up. For situations that require immediate attention, our agency will still have after-hours staff and after-hours supervisors on-call and available for follow up whether that be by phone or in person.

This change will impact anyone calling our agency outside of regular business hours. Our Burlington office is open to the public Monday to Thursday from 8:30 am to 7:30 pm and Friday from 8:30 am to 4:30 pm. Our Milton office is open Monday to Friday from 8:30 am to 4:30 pm.

After Hours service remains active Monday to Thursday from 4:30 pm to 9:00 am and Friday at 4:30 pm to Monday at 9:00 am.

To achieve these benefits the Halton Children’s Aid Society will transition to the After Hours shared service on April 15, 2019.

If you have concerns about a child call:

905.333.4441

Click here for more information on reporting abuse.

Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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