Advocate’s Office Closing

Children and Youth unit at Ontario Ombudsman to begin accepting public complaints from May 1, 2019

Today (April 30, 2019) marks the last day before the Provincial Advocate for Children and Youth Act, 2007, is repealed and the Ontario Child Advocate (the Advocate’s Office) closes.

As of May 1, 2019, the new Children and Youth unit at the Ombudsman’s Office of Ontario will take over investigation authority into child welfare (children’s aid societies), residential licensees, such as foster homes and group homes, and secure treatment programs where a young person has been admitted.

The Ombudsman recognizes the importance of protecting young people’s rights and interests – specifically, the right to be heard, to express their own views freely and to be informed of all decisions being made about them or affecting them while receiving services.

The new Children and Youth unit is a dedicated team within the Ombudsman’s Office that has been set up to answer questions, provide information about the rights of children and youth, conduct investigations, as well as assess and investigate complaints from young people and adults who may have concerns about services provided under the Child, Youth and Family Services Act, 2017 (CYFSA).

This means that anyone, including young people, should contact the Ombudsman’s Office if they experience a problem while seeking or receiving services provided under the CYFSA, such as children’s aid society services.

The Ombudsman can help support young people in the child welfare system have their rights respected and their voices heard, while striving to address issues, based on evidence, and propose recommendations for constructive change.

To make a complaint, or for more information on the Children and Youth unit, please visit the Ombudsman’s website at www.ombudsman.on.ca or contact the unit at 1-800-263-2841 or 416-325-5669.

If you have concerns about a child call:


Click here for more information on reporting abuse.

Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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