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Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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Privacy Statement

Monday, December 30th, 2019

Notice of Information Practices

Monday, December 30th, 2019


Ontario has a law that protects your personal information relating to services you receive from the Halton Children’s Aid Society (Society). The Society is required to follow the privacy rules under the Child, Youth and Family Services Act, 2017 (CYFSA). The Society is required to keep your personal information safe and secure. You have the right to know how we may use and give out your service information and how you can get access to it.

The Society is committed to promoting privacy and protecting the confidentiality of the personal information we hold about you and the services you have received.

Children’s Aid Society Mandate

Children’s Aid Societies (CASs) have the exclusive mandate to provide child protection services in Ontario. CASs work to promote the best interests, protection and well-being of children and youth. Every CAS in the province is responsible for a specific jurisdiction and, at times, CASs work together to fulfill their mandate.

Personal Information

The Society’s records may include personal information collected to provide services to you including, for example, your date of birth, contact information, records of meetings with you and/or your family, services you received, programs you attended, details of your physical and mental health, medical, psychological or psychiatric reports, school information, financial information, employment history, allegations or findings of child maltreatment, court documentation, police interventions, criminal history, your views or opinions, the views and opinions of others about you and information about your race, ancestry, place of origin, colour, ethnic origin, citizenship, family diversity, disability, creed, religion, age, sex, sexual orientation, gender identity, gender expression, cultural or linguistic needs, marital or family status.

We collect, use, and disclose (meaning share) personal information to:

  • investigate allegations that children may be in need of protection and, where necessary, protect children;
  • assess, reduce or eliminate a risk of harm to a child or serious harm to other person or group of people;
  • provide services to children and their families for protecting children or for the prevention of circumstances requiring the protection of children;
  • provide care for children and supervise children under our supervision;
  • assess and approve homes for children who cannot remain with their families;
  • place children for adoption;
  • plan and manage service;
  • aid a law enforcement agency investigation;
  • receive payment or process, monitor, verify or reimburse claims for payment;
  • detect, monitor or prevent fraud or any unauthorized receipt of services or benefits;
  • provide appointment reminders;
  • seek consent (or consent of a substitute decision-maker), where appropriate;
  • conduct risk management, error management and quality improvement activities;
  • surveying service recipients;
  • dispose of identifiable information;
  • respond to or initiate legal proceedings;
  • conduct research (subject to certain rules);
  • compile statistics;
  • report to the government as required by law;
  • allow for the analysis, administration and management of the children’s aid system;
  • comply with legal and regulatory requirements; and
  • fulfill other purposes permitted or required by law.

In child protection cases, the Society collects information about children who may be at risk of harm or in need of our services. This includes the personal information of the child and important people in the child’s life. We collect this information from children, their families or indirectly from members of the community or other service providers.

We also collect personal information about caregivers and those who seek to provide care to children in need such as foster parents, adoptive parents and members of a child’s extended family. We collect most of this information directly from those individuals.

Our collection, use and disclosure (sharing) of personal information is done in accordance with Ontario law.

Other Children’s Aid Societies
CASs share information with each other to better protect children. Information collected by one CAS may be provided to other CASs when the other CAS needs to know the information to provide child protection services.

Service Providers
Service providers are persons or organizations who assist us to deliver services to children and families. We share only the information that is necessary for service providers to deliver and administer these services.

Other Third Parties
Sometimes we receive requests for information from third parties such as the police, government agencies and people involved in court cases with our clients. We only give personal information about service recipients to third parties if:

  • we have the individual’s consent;
  • there is a court order, search warrant or urgent demand for records requiring disclosure; or
  • we are legally permitted or required to provide the information.

If you have questions about this, please ask us.

Consent and Your Rights

The Society does not need consent to fulfill our primary role as a child protection agency, to protect children, where we are required by law to collect, use and disclose personal information. For example, we do not need your permission to meet our child protection obligations or to share your personal information to keep you or someone else safe (to assess, eliminate or reduce a risk of serious harm).

There are other situations where you have the right to make your own information privacy decisions. When we require and ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so. Your choice to say no may be subject to some limits.

When there is a right to consent, you may make your own decisions if you are ‘capable.’ You may be capable of making some information privacy decisions and not others. If you are not capable, you will have a substitute decision-maker who will make your information decisions for you. Who can act as a substitute decision-maker and what they have to do is also set out in law.

For children, there is no legal age when you become able to make your own decisions about your personal information. If you are capable, you can make your own decisions. However, if you are under the age of 16, there are some additional rules to know.

  • If you are not capable, your parent(s) or other official guardian will make decisions for you as your substitute decision-maker.
  • If you are capable, you will make your own decisions.
  • If you are capable, your parent(s) or guardian will also be allowed to make some decisions about your personal information service records, but they will not be able to make decisions about any records about treatment or counseling to which you alone consented.

We encourage you to ask your assigned worker questions to find out more about privacy and your family.

Retention and Disposal of Information

The Child Protection Information Network (CPIN) is a provincial information management system used by CASs. CPIN is the primary tool for storing information needed to deliver CAS services.

CPIN contains information about children and their families who receive child protection services. It also contains information about caregivers and those who seek to provide care to children in need such as foster parents, adoptive parents and members of a child’s extended family.

In CPIN, information is stored in person, case and provider records designed to hold the unique information for each service. Person, case and provider records are linked, when appropriate, to create an overall picture of a client or caregiver’s child protection services.

We also have some older paper and electronic case files that predate CPIN.

We keep the information collected because it might be necessary for future cases. We also keep the information because former service recipients may ask to see their records. When we dispose of personal information, we do so securely.


Your personal information must be kept private and secure. All employees and volunteers at the Society are bound by confidentiality. We have to protect your information from loss or theft and make sure no one looks at it or does something with your information if they are not involved in providing services to you or allowed as part of their job. If there is a privacy breach, we will tell you (and we are required by law to tell you).

This applies equally to what we enter into CPIN and other electronic information systems as well as paper or electronic copies of records, reports, financial records, administrative notes, voice messages, text messages and emails (including on laptops and cell phones) and any other ways personal information can be recorded.

Access and Correction

With limited exceptions, you have the right to access the personal information we hold about you that relates to a service provided to you.

If you need a copy of your service records, please contact the Records Management team.

In rare situations, you may be denied access to some or all of your personal information about service (with any such denial being in accordance with the law).

We try to keep your personal information accurate and up-to-date. Please let us know if you disagree with what is recorded and we will make the change or, otherwise, we will ask you to write a statement of disagreement that we will attach to your service record.

For More Information or Complaints

We encourage you to contact your assigned worker with any questions or concerns you might have about our information practices. You can also reach our Records Management team or Privacy Lead by contacting the Society at 905.333.4441.

If your questions have not been answered or issues not resolved to your satisfaction, you may wish to make a formal complaint. Please CLICK here to access our Resolving Concerns and Complaints information. CLICK here to access the Ministry of Children, Community and Social Services Internal Complaints Review Panel (ICRP) Form. You can also call and request a paper copy.

Or, if you feel your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario (IPCO). The IPCO is responsible for making sure privacy laws are followed in Ontario.

The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON  M4W 1A8
Phone: 416.326.3333 or 1.800.387.0073
TDD/TTY: 416.325.7539
Fax: 1-416-325-9195
Website: www.ipc.on.ca

CLICK here to download a copy of our Notice of Information Practices Policy.

Holiday Office Hours

Saturday, December 21st, 2019

2019 Holiday Program

Friday, October 25th, 2019

The Children’s Aid Foundation of Halton is the fundraising arm of the Halton Children’s Aid Society. Together, with you, our community Partners in Caring, we assist children, youth and families in need year round.

During the holidays, our goal is to brighten the holiday season by providing necessities and gifts to those who have been referred to our Holiday Program.

Here is how you can help.

Family Hampers

  • Gift cards for grocery stores and local malls, e.g. Walmart or other department stores, which allow families to purchase fresh food, warm clothing and footwear
  • Towels
  • Holiday stockings (filled with non-perishable treats)
  • Family ‘Fun Night Out’—movie passes, gift cards to restaurants, e.g., Swiss Chalet, Montana’s, Kelsey’s


  • Gift cards for local malls and department stores, which allow teens to select their own special item
  • Movie passes
  • Personal care products, e.g., lip balm, loofahs, make-up, shaving kits, hair gel
  • Teen Packs (available at Shopper’s Drug Mart)
  • Wallets and purses
  • Socks and slippers

Infants—0 to One Year of Age

  • Gift cards for local malls and department stores
  • Diapers and baby wipes
  • Clothing and blankets

Comfort Kits (children, teens or young adults who may be separated from their families)

Provide immediate needs and comforting items to help during difficult times of transition.

  • Soft blankets, pillows and pillow cases
  • Personal care products and toiletries
  • Duffle bags and back packs

Life Start Kits 

Provide youth transitioning to independent living with the items needed to start a home.

  • Towels, dish cloths and tea towels
  • Reusable food containers
  • Bed linens, blankets, shower curtains and shower curtain rings
  • Cutlery, cooking utensils, drinking glasses and mugs
  • Pots, pans, plates, bowls, kettles and carafes

General Items

  • Toys (for children aged 2 to 12)
  • Gift wrap, gift tags, gift bags, tissue paper, tape
  • Batteries

***Donation Drop-Off Information***

  • Please deliver NEW and UNWRAPPED donations to our office by December 11, 2019
  • For Gift Cards, please indicate the value on each card
  • Office location–1445 Norjohn Court, Unit 1, Burlington, which is south of Mainway between Burloak Drive and Appleby Line
  • Office Hours–Monday to Thursday, 9:00 am to 7:00 pm and Friday, 9:00 am to 4:00 pm

For more information, please contact Lisa Janssen, Partnership and Program Development, ljanssen@haltoncas.ca or 905.635.0724.

Become a Year-round Partner in Caring

Monthly donors are true Champions making an immediate, meaningful and lasting impact on the lives of children and youth in need.

Thank you for wanting to provide comfort and considering the children, youth and families in need this holiday season!

Youth Mentors Needed

Friday, October 25th, 2019

The Halton Children’s Aid Society is seeking mature, responsible mentors to act as role models for youth in care.

Are you a caring, confident adult with a positive outlook on life? Why not consider sharing your time, skills and laughter with a youth in your community.

The mentor’s role is to develop a one-on-one mentorship with a youth, which focuses on developing skills they require to
successfully transition to employment, post-secondary education or other training opportunities.

Friendships and trust are formed and positive social skills,
confidence and self-esteem are instilled.

Matches will be made with consideration to interests, life
experiences, cultural and other identities.

Time is dependent on the requirements of each youth and the time you, the mentor, are able to commit.

Training and support are provided by Society staff and community partners. Mileage and an expense allowance will be reimbursed for outings.

For more information or to apply to be a Youth Mentor, please email CCosta@haltoncas.ca.

October 24th is Ontario Dress Purple Day

Monday, October 21st, 2019

Children’s Aid Societies campaign asks adults to think more carefully about how they can be helpful to the children and youth in their lives

On October 24th, Children’s Aid Societies across Ontario will launch the annual Ontario Dress Purple Day campaign to raise awareness about the important role adults and communities play in supporting children and youth, especially those who are facing challenges. This year as many as 50 boards of education and thousands of students in schools across the province are expected to join the campaign that promotes every child and youth’s right to safety and well-being in all areas of their lives. Community organizations across the province will also join the campaign to explain how they are part of the “community that cares for kids.” Landmarks across the province will be lit purple on October 24, including the Brant Street Pier, Oakville Town Hall, CN Tower and Niagara Falls.

“On Ontario Dress Purple Day, we are asking adults and community partners to think more deeply about how they can better support the safety and well-being of the young people around them,” says Nicole Bonnie, CEO of the Ontario Association of Children’s Aid Societies (OACAS). “Youth tell us the most important thing we can do is listen. How can you protect a child or youth if you are not engaging with them?”

To support the campaign, and in response to the recommendations from the Jeffrey Baldwin and Katelynn Sampson Inquests, OACAS developed classroom resources that support educators to engage with their students in conversations about safety and well-being. The resources, which are based on the theme, “It takes a community to care for kids,” educate students about their networks of support. Research shows that ensuring that children and youth are aware of helping adults and organizations in their support network offers them an important tool that lessens their vulnerability to harm.

“Children’s Aid Societies are part of a broader children’s services system,” says Nicole Bonnie. “Telling young people about the range of supportive services that are available to them is another way that we can help protect their right to safety and well-being,” says Nicole Bonnie. “If you listen to children and youth and know what services are available, you are in a better position to be helpful.”

 “Keeping the most vulnerable members of our communities safe is a responsibility shared by all of us,” notes Janice Robinson, Executive Director, Halton Children’s Aid Society. “By participating on Dress Purple Day, you are showing children and youth who need help that they are not alone.” Join us on October 24th and Dress Purple!

Child Welfare Engagement

Monday, September 30th, 2019

The Ministry of Children, Community and Social Services (MCCSS) has launched a child welfare engagement process with youth, families, caregivers, frontline workers, child welfare sector leaders and stakeholders to modernize the child welfare system. Their stated goal is to “modernize services to ensure they are better coordinated, focused on prevention and are high-quality, culturally appropriate and truly responsive to the needs of children, youth and families”

As one of the components of the engagement process, MCCSS and Ontario’s children’s aid societies are encouraging youth, families, caregivers, frontline workers and community partners to provide feedback about their experiences and share innovative ideas to strengthen the child welfare system through an online survey, which is available until October 11, 2019. 

MCCSS wants to hear from:

  • Youth or former youth who are receiving, or have received services from, a children’s aid society or have received residential care;
  • Parents, family members or caregivers who have had involvement with a children’s aid society or with licensed child and youth residential services;
  • Frontline workers from:
    • children’s aid societies,
    • licensed child and youth residential services, and
    • other community-based service providers that work with children, youth and families involved with the child welfare system and with licensed residential services.

The anonymous survey will be open for participation beginning August 30, 2019, and will take about 20 minutes to complete. We encourage you to participate in this important project to help strengthen Ontario’s child welfare system.

We invite families, youth, caregivers and frontline workers and community partners to share your innovative ideas to help strengthen the child welfare system by completing the Ministry’s Child Welfare survey: http://ow.ly/vw2n50vQa5C

Career Fair – September 30, 2019

Thursday, September 19th, 2019

Halton Children’s Aid Society is hiring Community Child Protection Workers! Attend our Career Fair on September 30th from 4:00 pm to 7:00 pm.

**Please bring your resume and be prepared for an on-the-spot interview. Interviews will be offered to individuals who meet the qualifications.**

Community Child Protection Workers provide professional protection and community services. They act as resources to families, school personnel and other social service agencies within the assigned Halton catchment area. Service focuses on assessing safety and reducing risk to children in need of protection and responding to the differential needs of families. This includes child protection services from the point of referral to case closure and the coordination of services with other service providers as well as activities that enhance the understanding of CAS services based upon the population and culture of the surrounding community.


  • Bachelor of Social Work (BSW) or Masters of Social Work (MSW)
  • Valid Ontario “G” Drivers License and a vehicle available for work purposes
  • Previous child welfare experience considered a strong asset


  • Authorized: between $63,336 to $82,613
  • Unauthorized: $57,002

The Halton Children’s Aid Society is an equal opportunity employer.

The Society encourages applications from all qualified individuals. We are committed to equity and to having a diverse workforce that is representative of the communities we serve. We are committed to a selection process and work environment that is inclusive and barrier free.

Sixties Scoop Class Action Lawsuit — deadline August 30, 2019

Tuesday, July 2nd, 2019

Between 1965 and 1984, thousands of Indigenous children were removed from their homes and placed with non-Indigenous families. Those affected lost all contact with their children and families. They also lost critical connection to their language, culture and identity.

A class action lawsuit was launched with the intent to compensate those affected by this period. The Federal Government of Canada and certain survivors of the Sixties Scoop have reached a settlement of class action lawsuits that provides compensation for certain survivors of the Sixties Scoop. If you were a service recipient during this period, you may be eligible for compensation.

The Child Welfare sector is actively working with local Indigenous communities and organizations to reconcile with the affected First Nations, Inuit and Métis (FNIM) families and individuals.

For more information, visit https://www.sixtiesscoopsettlement.info/

Halton Region dishing out millions for community programs in Halton Hills area

Friday, May 31st, 2019

Source: Independent Free Press

Regional council has approved more than $2.6 million in funding for community programs through the Halton Region Community Investment Fund (HRCIF). The program provides vital dollars to non-profit social service and community health initiatives annually. “The HRCIF has grown in both size and impact, helping enhance the health, safety and well-being of our residents,” said regional chair Gary Carr. “The fund has tripled since 2012 to more than $2.6 million today.”

HRCIF funding is provided in one-year or multi-year grants and supports programs that: Address mental health; maintain housing and prevent homelessness; strengthen services to older adults, children and youth; improve food security; enhance safety and well-being; and support vulnerable residents.

The following new programs will receive funding this year:

Acclaim Health and Community Care Services to purchase kitchen equipment and provide free, accessible arts and yoga programming to address loneliness and isolation of low income older adults.

ArtHouse for Children and Youth to provide free extracurricular arts programs for low income children aged seven to 12 to build life skills and form positive relationships.

Burlington Baptist Church to support two, 15-week lunch and activity programs that provide vulnerable older adults with opportunities for social interaction with peers.

Canadian Mental Health Association, Halton branch to provide free walk-in counselling, and support one-on-one counselling, crisis intervention and group programming at the Salvation Army Lighthouse Shelter.

Capability Support Services to purchase a backup generator to power 24-hour medical and assistive devices used by residents.

Catholic Family Services of Hamilton to support case management and cleaning costs for adults who live in extreme self-neglect and help stabilize their housing.

CNIB to help blind and partially-sighted older adults adapt to their sight loss.

Elizabeth Fry Society of Peel-Halton to provide programming to educate girls about the risks of sexual exploitation and support girls who have been exploited to prevent future abuse.

Food4Kids Halton to support a larger location that can store bulk food and has more space to accommodate volunteers that pack healthy foods for vulnerable children to take home on the weekends.

Georgetown Bread Basket to support monthly cooking classes and prepare take-home meals for clients.

Halton Children’s Aid Society to provide a pilot program for youth aged 18 to 24 leaving the child welfare system to improve outcomes related to education, employment and/or training.

Halton Food for Thought to purchase meal cards for at-risk secondary school students so they can buy healthy meals at school cafeterias.

Halton Fresh Food Box to support the implementation of an online ordering system for food security organizations to purchase healthy, local fruits and vegetables.

Milton Transitional Housing to provide subsidized transitional accommodation and supportive counselling for up to two years for people in housing crisis.

Oak Park Neighbourhood Centre to improve service delivery by assessing the needs of food bank users across several Oakville-based food banks.

Burlington Food Bank to purchase a walk-in freezer that will increase protein-rich foods offered to individuals and families in need.

Quality Continuous Improvement Centre for Community Education and Training to help newcomer women from various backgrounds develop employment skills, enhance social belonging and connect to needed services.

Radius Child and Youth Services to support staffing for specialized assessment and treatment programs for children, youth and families who have been affected by abuse and/or neglect.

Reach Out Centre for Kids (ROCK) to provide staff for on-site mental health, addictions and substance use supports for youth and provide educational information sessions to caregivers.

Schizophrenia Society of Ontario to train frontline staff at community organizations across Halton in cognitive behavioural therapy related to psychosis.

St. Christopher’s Anglican Church to support community hub clients with on-site services and referrals to address needs such as food, clothing, parenting and mental health.

The John Howard Society of Peel-Halton-Dufferin to expand community programming focused on anti-criminal thinking, anger management and positive parenting.

Thrive Counselling Services Halton Inc. to provide free psychotherapy and community referrals to help individuals, families and couples cope with challenges such as family and marital conflict, and mental health issues.

Wellspring Birmingham Gilgan House to provide one-on-one peer counselling to adults living with cancer and professional counselling to those in crisis.

In addition to new funding, 29 programs will continue to receive funding as part of their second or third instalment of multi-year grants awarded in 2017 and 2018. Some of these programs are showcased in Halton Region’s recently released HRCIF Impact Report 2018. The report, now in its second year, profiles seven projects from 2018 that received HRCIF funding and demonstrates the fund’s positive impact in the community.