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Click here for more information on reporting abuse.

Contact Us

Burlington Office 1445 Norjohn Court Burlington, ON L7L 0E6
Milton Office 325 Main Street East Milton, ON L9T 1P5
Toll Free: 866.607.KIDS (5437) Phone: 905.333.4441 Fax: 905.333.1844 TTY: 711 (TTY to Voice)
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October 27th is Dress Purple Day

Thursday, October 22nd, 2020

Every October, Children’s Aid Societies across Ontario raise awareness about the important role that individuals and communities play in supporting vulnerable children, youth and families through the Dress Purple Day campaign. This year, the campaign is more important than ever, as the pandemic has created additional stressors for families and, in some cases, has increased risk for the well-being and safety of vulnerable children and youth. This year, Dress Purple Day will take place Tuesday, October 27, 2020.

It is important to remember that we all have a role to play in keeping children and youth in our communities safe. If you have a concern for the safety or well-being of a child or youth or know a family in need of support, you can reach us 24 hours a day, seven days a week at 905.333.4441 or 866.607.5437.

What can you do? Help us to spread this message! The Halton Children’s Aid Society is inviting you to wear something purple on October 27th to show children, youth and families that you are #HereToHelpON! Create a video, post a picture or join the conversation online at #DressPurpleDay2020 and #IDressPurpleBecause to show that you are part of the community that cares for children, youth, and families. To learn more about the campaign, visit www.oacas.org/dresspurpleday.

**Society Response to COVID-19 (updated September 8, 2020)

Tuesday, September 8th, 2020

At the Halton Children’s Aid Society (Society) the health and safety of our children, youth, staff, resource providers and volunteers remains our top priority and we continue to take a proactive approach to protect those we serve. We want to do our part to continue to limit the spread of infection and ensure we are able to meet the needs of the community we serve.

In response to the evolving COVID-19 situation, the Province of Ontario has identified children’s aid societies as an essential service; therefore,

**Please be assured the public can continue to access child protection services 24 hours a day, 7 days a week at 905.333.4441 or 866.607.6547 (KIDS)**

While our Milton office is closed to the public until further notice, our Burlington office is open from 12:30 pm to 4:30 pm daily; however, visits are by appointment only. We ask that you call our offices to report information or schedule an appointment to meet with us. You can reach us 24/7 at 905.333.4441 or 866.607.KIDS (5437).

We have a Pandemic Plan and Business Continuity Plan in place and we are actively monitoring the situation and responding as required. Effective March 16, 2020, the following practice guidelines were put in place for all Society operations and were revised effective September 8, 2020.

  • All clients will be screened before staff meet with them. Client screening questions will be asked at the point of intake screening and by all workers who are conducting in-person meetings with clients.
  • The majority of our staff are working remotely and we have implemented virtual meeting technology to ensure social distancing practices are followed. In addition, large group training and meetings have been temporarily suspended.
  • Staff, volunteers and resource providers have been asked not to attend the office unless they have an appointment and to notify the Society if they, or any person who resides with them, have any symptoms of illness or if someone living in their household has been advised to self-isolate by a health professional.
  • Resource providers have been asked to notify the Society with information about all planned travel activities for children and youth in our care up until December 31, 2020. Travel outside of Canada is not permitted for children and youth in care.
  • Virtual youth programming is taking place.
  • Our volunteer drives program will be re-instated, on a priority basis, starting September 23, 2020.
  • We have created a centralized reporting system for all absences, potential illness notifications and pandemic related inquiries.
  • Our cleaning company has been contacted to ensure that enhanced cleaning and disinfecting of our buildings is taking place.
  • We have increased the number of hand sanitizing stations and implemented best practices with respect to hand washing and routine practices.
  • We will continue to adjust and re-calibrate our plans as required and appreciate your support.

The Halton Children’s Aid Society is committed to continually monitoring and updating our plans so that we are responsive to the evolving environment.

For more information on COVID-19, we encourage you to stay informed by regularly visiting the Halton Region Public Health website at www.halton.ca/coronavirus.

Child Welfare Redesign Strategy Announcement from Ministry of Children, Community and Social Services

Wednesday, July 29th, 2020

Today, the Honourable Jill Dunlop, Associate Minister of Children and Women’s Issues, announced the government’s strategy to Redesign the Child Welfare System (CW Redesign) by focusing directly on the needs of children and youth and creating solid foundations to support strong families.

This is a result of over a year of Ministry engagement with youth, families/caregivers, Indigenous communities and representatives across various sectors including child welfare. The Halton Children’s Aid Society applauds the government’s thoughtful stakeholder engagement process.

The focus of the CW Redesign is to enhance community-based prevention services that are high quality, culturally appropriate and truly responsive to the needs of children, youth and families. More emphasis will be placed on the importance of all sectors that support families to work together to address the challenges that families face that can lead to child welfare involvement. Our Society looks forward to working with our community partners for the best outcomes for the children, youth and families in Halton Region. The Ministry’s Vision for the CW Redesign is ‘an Ontario where every child and youth has the supports they need to succeed and thrive’ and mirrors our Society’s Vision of ‘Children, Youth and Families Thrive.’

The CW Redesign focuses on five pillars (CLICK here for more detail on the five pillars).

  1. Strengthening family well-being through community-based prevention services that keep children safe in family-based settings.
  2. Improving the quality of residential care provided to children and youth.
  3. Promoting the development of stable and lifelong connections and supports for youth, with a focus on education and employment opportunities.
  4. Improving the adoption experience and focusing on family-based options over group care where appropriate.
  5. Creating a more efficient and effective child welfare system that is financially sustainable.

This policy agenda is also informed by Indigenous child welfare approaches and there is a significant investment in Customary Care as a preventative support. 

As the Ministry has noted, this work will take time; however, we are committed to getting this right and keeping children, youth and families at the heart of everything we do.

Through our Society’s long-standing community-based model, we know strong community partnerships lead to early help, better focus and fewer re-openings. We are very proud of our strong record of community collaboration and are committed to building on these partnerships to continue to support the children, youth and families in Halton Region.

A Message from the Halton Children’s Aid Society’s Leadership Team

Wednesday, June 3rd, 2020

The relentless acts of violence and disrespect inflicted upon Black people are compounded by centuries of physical, social, and psychological anti-Black racism that has been normalized in our white supremacist society. As a Children’s Aid Society, we share in that history.

The Halton Children’s Aid Society re-dedicates itself to the development of a Declaration of Equity and Inclusion that moves our Society from words to real change. Change that can be seen and felt by our staff and the children, youth and families in our community.

We are committed to working with other children’s aid societies and community leaders to systemically change the racist structures and cultures that exist and move this work forward together.

At this time of great difficulty, our hearts and minds are with everyone who is experiencing loss and pain. May they find strength, hope and peace in the days ahead.

Halton Children’s Aid Society is Open for Business in the Halton Community

Friday, April 3rd, 2020

The Halton Children’s Aid Society (Society) wants our community to know that we are open and continuing to provide child welfare services. Our focus is on keeping children safe within their families and providing support wherever we can.

To minimize the risk associated with COVID-19, we are following the guidance of public health authorities. We are practicing recommended social and physical distancing practices and nearly all of our staff are working remotely. We are accessible via phone, email and online platforms. Our main goal is to help prevent the spread of the virus by limiting close face-to-face contact where possible. Both our Burlington (1445 Norjohn Court) and Milton (325 Main Street East) offices are closed to the public until further notice. Meetings, events and planned trainings have been postponed or will occur via telephone or video conferencing.

“Social distancing is a universal requirement right now, but many individuals don’t have the resources or ability to stay safe and secure in this environment. During this time, families are under stress and many are struggling. Our staff, foster, kin and adoptive caregivers, and volunteers are working tirelessly to support children, youth and families during this stressful and difficult time. We are working alongside so many compassionate and generous community members who are doing whatever they can to help others,” says Janice Robinson, executive director. 

We want our community to be assured that we are here for children, youth and families. We can be reached 24 hours a day, 7 days a week at 905.333.4441. If you are worried about a child or youth under the age of 18, or are a caregiver who requires support to keep your child safe, please call us.

The Society will continue to keep the community updated and informed of any service adjustments via our website at www.HaltonCAS.ca


Thursday, March 19th, 2020

Children’s Aid Societies and Indigenous Child and Family Well-Being Agencies in Ontario ARE continuing their child protection services. We are NOT closed. Although agencies across the province have modified their business practices to respond to health and safety concerns, their core protection services continue. If any member of the public or professional have a concern about the safety and/or well-being of a child or youth under 18, they should immediately contact their local Children’s Aid Society or Indigenous Child and Family Well-Being Agency. A list of local contact information for these agencies are available here: http://www.oacas.org/childrens-aid-child-protection/locate-a-childrens-aid-society/

Save Money this Gardening Season

Monday, March 9th, 2020

Are you a gardener? Getting ready for your spring planting and gardening projects? Need Soil? 

This spring, consider purchasing soil for your gardening projects through the Big Yellow Bag Give & Grow program. Using the code CAFHALTON2Z, save $5 on each bag purchased. This code is good for both telephone and online orders. As a bonus, Big Yellow Bag will donate $10 to the Children’s Aid Foundation of Halton–so everyone wins!!

Take advantage of the savings; pass along the information to your gardening friends.

Advert for CAFH Give & Grow Program

Privacy Statement

Monday, December 30th, 2019

Notice of Information Practices

Monday, December 30th, 2019


Ontario has a law that protects your personal information relating to services you receive from the Halton Children’s Aid Society (Society). The Society is required to follow the privacy rules under the Child, Youth and Family Services Act, 2017 (CYFSA). The Society is required to keep your personal information safe and secure. You have the right to know how we may use and give out your service information and how you can get access to it.

The Society is committed to promoting privacy and protecting the confidentiality of the personal information we hold about you and the services you have received.

Children’s Aid Society Mandate

Children’s Aid Societies (CASs) have the exclusive mandate to provide child protection services in Ontario. CASs work to promote the best interests, protection and well-being of children and youth. Every CAS in the province is responsible for a specific jurisdiction and, at times, CASs work together to fulfill their mandate.

Personal Information

The Society’s records may include personal information collected to provide services to you including, for example, your date of birth, contact information, records of meetings with you and/or your family, services you received, programs you attended, details of your physical and mental health, medical, psychological or psychiatric reports, school information, financial information, employment history, allegations or findings of child maltreatment, court documentation, police interventions, criminal history, your views or opinions, the views and opinions of others about you and information about your race, ancestry, place of origin, colour, ethnic origin, citizenship, family diversity, disability, creed, religion, age, sex, sexual orientation, gender identity, gender expression, cultural or linguistic needs, marital or family status.

We collect, use, and disclose (meaning share) personal information to:

  • investigate allegations that children may be in need of protection and, where necessary, protect children;
  • assess, reduce or eliminate a risk of harm to a child or serious harm to other person or group of people;
  • provide services to children and their families for protecting children or for the prevention of circumstances requiring the protection of children;
  • provide care for children and supervise children under our supervision;
  • assess and approve homes for children who cannot remain with their families;
  • place children for adoption;
  • plan and manage service;
  • aid a law enforcement agency investigation;
  • receive payment or process, monitor, verify or reimburse claims for payment;
  • detect, monitor or prevent fraud or any unauthorized receipt of services or benefits;
  • provide appointment reminders;
  • seek consent (or consent of a substitute decision-maker), where appropriate;
  • conduct risk management, error management and quality improvement activities;
  • surveying service recipients;
  • dispose of identifiable information;
  • respond to or initiate legal proceedings;
  • conduct research (subject to certain rules);
  • compile statistics;
  • report to the government as required by law;
  • allow for the analysis, administration and management of the children’s aid system;
  • comply with legal and regulatory requirements; and
  • fulfill other purposes permitted or required by law.

In child protection cases, the Society collects information about children who may be at risk of harm or in need of our services. This includes the personal information of the child and important people in the child’s life. We collect this information from children, their families or indirectly from members of the community or other service providers.

We also collect personal information about caregivers and those who seek to provide care to children in need such as foster parents, adoptive parents and members of a child’s extended family. We collect most of this information directly from those individuals.

Our collection, use and disclosure (sharing) of personal information is done in accordance with Ontario law.

Other Children’s Aid Societies
CASs share information with each other to better protect children. Information collected by one CAS may be provided to other CASs when the other CAS needs to know the information to provide child protection services.

Service Providers
Service providers are persons or organizations who assist us to deliver services to children and families. We share only the information that is necessary for service providers to deliver and administer these services.

Other Third Parties
Sometimes we receive requests for information from third parties such as the police, government agencies and people involved in court cases with our clients. We only give personal information about service recipients to third parties if:

  • we have the individual’s consent;
  • there is a court order, search warrant or urgent demand for records requiring disclosure; or
  • we are legally permitted or required to provide the information.

If you have questions about this, please ask us.

Consent and Your Rights

The Society does not need consent to fulfill our primary role as a child protection agency, to protect children, where we are required by law to collect, use and disclose personal information. For example, we do not need your permission to meet our child protection obligations or to share your personal information to keep you or someone else safe (to assess, eliminate or reduce a risk of serious harm).

There are other situations where you have the right to make your own information privacy decisions. When we require and ask for your permission, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so. Your choice to say no may be subject to some limits.

When there is a right to consent, you may make your own decisions if you are ‘capable.’ You may be capable of making some information privacy decisions and not others. If you are not capable, you will have a substitute decision-maker who will make your information decisions for you. Who can act as a substitute decision-maker and what they have to do is also set out in law.

For children, there is no legal age when you become able to make your own decisions about your personal information. If you are capable, you can make your own decisions. However, if you are under the age of 16, there are some additional rules to know.

  • If you are not capable, your parent(s) or other official guardian will make decisions for you as your substitute decision-maker.
  • If you are capable, you will make your own decisions.
  • If you are capable, your parent(s) or guardian will also be allowed to make some decisions about your personal information service records, but they will not be able to make decisions about any records about treatment or counseling to which you alone consented.

We encourage you to ask your assigned worker questions to find out more about privacy and your family.

Retention and Disposal of Information

The Child Protection Information Network (CPIN) is a provincial information management system used by CASs. CPIN is the primary tool for storing information needed to deliver CAS services.

CPIN contains information about children and their families who receive child protection services. It also contains information about caregivers and those who seek to provide care to children in need such as foster parents, adoptive parents and members of a child’s extended family.

In CPIN, information is stored in person, case and provider records designed to hold the unique information for each service. Person, case and provider records are linked, when appropriate, to create an overall picture of a client or caregiver’s child protection services.

We also have some older paper and electronic case files that predate CPIN.

We keep the information collected because it might be necessary for future cases. We also keep the information because former service recipients may ask to see their records. When we dispose of personal information, we do so securely.


Your personal information must be kept private and secure. All employees and volunteers at the Society are bound by confidentiality. We have to protect your information from loss or theft and make sure no one looks at it or does something with your information if they are not involved in providing services to you or allowed as part of their job. If there is a privacy breach, we will tell you (and we are required by law to tell you).

This applies equally to what we enter into CPIN and other electronic information systems as well as paper or electronic copies of records, reports, financial records, administrative notes, voice messages, text messages and emails (including on laptops and cell phones) and any other ways personal information can be recorded.

Access and Correction

With limited exceptions, you have the right to access the personal information we hold about you that relates to a service provided to you.

If you need a copy of your service records, please contact the Records Management team.

In rare situations, you may be denied access to some or all of your personal information about service (with any such denial being in accordance with the law).

We try to keep your personal information accurate and up-to-date. Please let us know if you disagree with what is recorded and we will make the change or, otherwise, we will ask you to write a statement of disagreement that we will attach to your service record.

For More Information or Complaints

We encourage you to contact your assigned worker with any questions or concerns you might have about our information practices. You can also reach our Records Management team or Privacy Lead by contacting the Society at 905.333.4441.

If your questions have not been answered or issues not resolved to your satisfaction, you may wish to make a formal complaint. Please CLICK here to access our Resolving Concerns and Complaints information. CLICK here to access the Ministry of Children, Community and Social Services Internal Complaints Review Panel (ICRP) Form. You can also call and request a paper copy.

Or, if you feel your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario (IPCO). The IPCO is responsible for making sure privacy laws are followed in Ontario.

The Commissioner can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON  M4W 1A8
Phone: 416.326.3333 or 1.800.387.0073
TDD/TTY: 416.325.7539
Fax: 1-416-325-9195
Website: www.ipc.on.ca

CLICK here to download a copy of our Notice of Information Practices Policy.

Holiday Office Hours

Saturday, December 21st, 2019